How to get help

Got a question? You’re in the right place. Here are some tips to help you get a fast, useful answer.

Before posting

  1. Search first — your question might already be answered
  2. Check the docs at cynk.tech for guides on widgets, MQTT setup, and device configuration

Writing a good question

  • Use a descriptive title — “Slider widget not updating” is better than “Help please”
  • Describe what you expected vs. what actually happened
  • Include details: what device, what widget type, any error messages
  • Share screenshots of your dashboard or device configuration
  • Paste code or MQTT payloads using code blocks (triple backticks)

Example of a good post

Title: Chart widget shows no data after publishing telemetry from ESP32

I’m sending telemetry from my ESP32 via MQTT but the chart widget stays empty. The payload looks like: {"ts": "...", "widgets": [{"slug": "temperature", "payload": {"value": 23.5}}]}. What am I missing?


:point_right: Have a question? Create a new topic here and describe your issue. The more context you provide, the faster someone can help.